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Frequently Asked Questions
Depending on your state, we typically deploy a cashless ATM installation. Here’s how it works:
- Merchants have a cashless ATM PIN pad installed at the register (this looks just like a traditional PIN pad).
- Customers bring their purchases to the counter to get rung up and are provided a total.
- Customer can use their debit card at the cashless ATM PIN pad to conduct a “cash withdrawal” from their account.
- A “cash withdrawal” is made to cover the transaction amount and a voucher is placed in the merchant’s register.
- Customer must make withdrawals in $5 increments. They’ll likely pay more than the ticket amount and will receive cash “change” after purchase.
Example:
Customer purchases $47.50 worth of merchandise. They take their debit card and insert it into the payment device to initiate a “withdrawal” of $50 (must be in $5 increments). A voucher is printed and placed in the register. Many merchants will elect to add a “ATM” payment button to their POS and treat it as a cash payment. Just like if you paid $50 for a $47.50 ticket, you’d be owed $2.50 in change. The merchant gives the $2.50 back in cash, which is great because it reduces all that cash taken throughout the day.
No. We don’t utilize foreign bank programs due to the complicated nature of these arrangements and the lack of control over how your money flows to your accounts. With the proper domestic (USA) bank relationships, it’s an unnecessary and confusing expense.
Every merchant is different but most of the time yes, we can offer payment processing for kratom and also kava merchant accounts as well. Best bet is to reach out and get a conversation going.
There are many companies out there that claim to be able to place high risk (or hard to place) merchants. Sadly, many of these will adjust merchant applications and skew the merchant details to take advantage of automated underwriting. Basically, they’re tricking the computer algorithm into approving an account that according to their underwriting guidelines would be denied.
The result?
Nice low rates for a little while, and then chaos. Funds get frozen, reserves get put in place, and accounts get shut down.
How are we different?
Simple – we work in complete transparency with our bank partners. They know what your business does and what your business sells. When they approve your business for processing, they are doing it with eyes wide open resulting in a fair processing program free from the risks of amateur hour and dishonesty.
Cannabidiol oil (CBD or CBD oil) is a derivative of the cannabis plant. It’s extracted from low-THC strains of cannabis to form a non-psychoactive oil that can be stored in a stable way for accurate dosing. Unfortunately, Cannabis is still a Schedule I drug in the United States, which makes it federally illegal. Because of CBDs proven medical application, states are loosening restrictions, but it still becomes confusing on a federal level. Enter in the banking system, one that relies upon the Fed to move money and voila, we have a tenuous situation. The key is finding a bank that looks at CBD like any other product and has a risk appetite that will allow it. We can’t control what the Federal government says is legal or not legal, but we can control which banks we connect with our clients. With over 25 banks that we work with, we will place you with the right long-term partner for your business.
We run on a 94% approval rate for high risk merchants. All of the categories you see above are what are considered high risk by the banks that govern many of these decisions. We offer this insanely high approval rate in a fully transparent manner with our bank partners. Many processors will “massage” your application to try to hide your real business model from their sponsor banks. That’s a recipe for disaster – held funds, cancelled accounts, high reserves and lots of headaches. We do it above board from the beginning.
Can I do Cash Discounting in South Carolina?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
South Carolina has no specific restrictions on surcharging so businesses must follow Federal and card brand guidelines.
South Carolina has no specific text addressing credit card or other payment type related discounts. For these circumstances, we refer to the Durbin Amendment of the Dodd Frank Act:
(2) LIMITATION ON RESTRICTIONS ON OFFERING DISCOUNTS FOR USE OF A FORM OF PAYMENT.—
(A) IN GENERAL.—A payment card network shall not, directly or through any agent, processor, or licensed member of the network, by contract, requirement, condition, penalty, or otherwise, inhibit the ability of any person to provide a discount or in-kind incentive for payment by the use of cash, checks, debit cards, or credit cards to the extent that— (i) in the case of a discount or in kind incentive for payment by the use of debit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; (ii) in the case of a discount or in-kind incentive for payment by the use of credit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; and (iii) to the extent required by Federal law and applicable State law, such discount or in-kind incentive is offered to all prospective buyers and disclosed clearly and conspicuously.
(B) LAWFUL DISCOUNTS.—For purposes of this paragraph, the network may not penalize any person for the providing of a discount that is in compliance with Federal law and applicable State law.
References:
Can I do Cash Discounting in North Carolina?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
North Carolina has no specific restrictions on surcharging so businesses must follow Federal and card brand guidelines.
North Carolina has no specific text addressing credit card or other payment type related discounts. For these circumstances, we refer to the Durbin Amendment of the Dodd Frank Act:
(2) LIMITATION ON RESTRICTIONS ON OFFERING DISCOUNTS FOR USE OF A FORM OF PAYMENT.—
(A) IN GENERAL.—A payment card network shall not, directly or through any agent, processor, or licensed member of the network, by contract, requirement, condition, penalty, or otherwise, inhibit the ability of any person to provide a discount or in-kind incentive for payment by the use of cash, checks, debit cards, or credit cards to the extent that— (i) in the case of a discount or in kind incentive for payment by the use of debit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; (ii) in the case of a discount or in-kind incentive for payment by the use of credit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; and (iii) to the extent required by Federal law and applicable State law, such discount or in-kind incentive is offered to all prospective buyers and disclosed clearly and conspicuously.
(B) LAWFUL DISCOUNTS.—For purposes of this paragraph, the network may not penalize any person for the providing of a discount that is in compliance with Federal law and applicable State law.
References:
Can I do Cash Discounting in New Hampshire?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
New Hampshire has no specific restrictions on surcharging so businesses must follow Federal and card brand guidelines.
New Hampshire has no specific text addressing credit card or other payment type related discounts. For these circumstances, we refer to the Durbin Amendment of the Dodd Frank Act:
(2) LIMITATION ON RESTRICTIONS ON OFFERING DISCOUNTS FOR USE OF A FORM OF PAYMENT.—
(A) IN GENERAL.—A payment card network shall not, directly or through any agent, processor, or licensed member of the network, by contract, requirement, condition, penalty, or otherwise, inhibit the ability of any person to provide a discount or in-kind incentive for payment by the use of cash, checks, debit cards, or credit cards to the extent that— (i) in the case of a discount or in kind incentive for payment by the use of debit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; (ii) in the case of a discount or in-kind incentive for payment by the use of credit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; and (iii) to the extent required by Federal law and applicable State law, such discount or in-kind incentive is offered to all prospective buyers and disclosed clearly and conspicuously.
(B) LAWFUL DISCOUNTS.—For purposes of this paragraph, the network may not penalize any person for the providing of a discount that is in compliance with Federal law and applicable State law.
References:
Can I do Cash Discounting in Vermont?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
Vermont has no specific restrictions on surcharging so businesses must follow Federal and card brand guidelines.
Vermont has no specific text addressing credit card or other payment type related discounts. For these circumstances, we refer to the Durbin Amendment of the Dodd Frank Act:
(2) LIMITATION ON RESTRICTIONS ON OFFERING DISCOUNTS FOR USE OF A FORM OF PAYMENT.—
(A) IN GENERAL.—A payment card network shall not, directly or through any agent, processor, or licensed member of the network, by contract, requirement, condition, penalty, or otherwise, inhibit the ability of any person to provide a discount or in-kind incentive for payment by the use of cash, checks, debit cards, or credit cards to the extent that— (i) in the case of a discount or in kind incentive for payment by the use of debit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; (ii) in the case of a discount or in-kind incentive for payment by the use of credit cards, the discount or in-kind incentive does not differentiate on the basis of the issuer or the payment card network; and (iii) to the extent required by Federal law and applicable State law, such discount or in-kind incentive is offered to all prospective buyers and disclosed clearly and conspicuously.
(B) LAWFUL DISCOUNTS.—For purposes of this paragraph, the network may not penalize any person for the providing of a discount that is in compliance with Federal law and applicable State law.
References:
Can I do Cash Discounting in Massachusetts?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
Massachusetts specifically bans surcharging per Mass. Gen. Laws Ann. ch. 140D §28A:
Mass. Gen. Laws Ann. ch. 140D, §28A
(a)(2) No seller in any sales transaction may impose a surcharge on a cardholder who elects to use a credit card in lieu of payment by cash, check or similar means.
Massachusetts revenue statutes specifically allow a properly structured discount program:
Mass. Gen. Laws Ann. ch. 140D, §28A
(a)(1) With respect to a credit card which may be used for extensions of credit in sales transactions in which the seller is a person other than the card issuer, the card issuer may not, by contract or otherwise, prohibit any such seller from offering a discount to a cardholder to induce the cardholder to pay cash, check or similar means rather than use a credit card.(b) With respect to any sales transaction, any discount from the regular price offered by the seller for the purpose of inducing payment by cash, check or other means not involving the use of an open-end-credit plan or a credit card shall not constitute a finance charge under section four if such discount is offered to all prospective buyers and its availability is disclosed clearly and conspicuously.
Notes:
The language regarding how a discount is viewed and what qualifies is not specific, and it is important to understand that in a state like Massachusetts, it is critical to utilize best practices. For a cash discount program to work in Massachusetts, you must ensure that the following are in place:
- the ability for a customer to view “full-price” or “non-cash” prices prior to the checkout experience (See our QR program).
- a service fee, credit card fee, or other fee is not itemized on the customer receipt
- program language should not reference a “cash discount” unless the customer receives a bonafide and itemized discount on their receipt
- the customer receipt must disclose that the credit paying customer did not receive a cash discount
References:
Can I do Cash Discounting in Maine?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
Maine specifically bans surcharging per Me. Rev. Stat. tit. 9-A §8-509 for non-governmental entities:
Me. Rev. Stat. Ann. tit. 9-A, §8-509
1. Surcharge prohibited. A seller in a sales transaction may not impose a surcharge on a cardholder who elects to use a credit card or debit card in lieu of payment by cash, check or similar means. For purposes of this section, “surcharge” means any means of increasing the regular price to a cardholder that is not imposed on a customer paying by cash, check or similar means. A discount or reduction from the regular price is not a surcharge.
Maine revenue statutes specifically allow a properly structured discount program:
Me. Rev. Stat. Ann. tit. 9-A, §8-509
1. Surcharge prohibited. A seller in a sales transaction may not impose a surcharge on a cardholder who elects to use a credit card or debit card in lieu of payment by cash, check or similar means. For purposes of this section, “surcharge” means any means of increasing the regular price to a cardholder that is not imposed on a customer paying by cash, check or similar means. A discount or reduction from the regular price is not a surcharge.
Notes:
The language regarding how a discount is viewed and what qualifies is relatively vague, and it is important to understand that in a state like Maine, it is critical to utilize best practices. For a cash discount program to work in Maine, you must ensure that the following are in place:
- the ability for a customer to view “full-price” or “non-cash” prices prior to the checkout experience (See our QR program).
- a service fee, credit card fee, or other fee is not itemized on the customer receipt
- the customer receipt must disclose that the credit paying customer did not receive a cash discount
References:
Can I do Cash Discounting in Connecticut?
Yes, see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
Connecticut specifically bans surcharging per Conn. Rev. Stat. §42-133ff
(a) No seller may impose a surcharge on a buyer who elects to use any method of payment, including, but not limited to, cash, check, credit card or electronic means, in any sales transaction.
(b) Any seller who accepts or offers to accept a bank credit card bearing a trade name as a means of payment shall accept any bank credit card bearing such trade name presented by a cardholder, notwithstanding the identity of the card issuer. For the purposes of this subsection, “bank credit card” means any credit card issued by a bank, savings bank, savings and loan association or credit union.
Connecticut revenue statutes specifically allow a properly structured discount program:
Conn. Gen. Stat. §42-133ff
(c) Nothing in this section shall prohibit any seller from offering a discount to a buyer to induce such buyer to pay by cash, debit card, check or similar means rather than by credit card.
References:
Can I do Cash Discounting in Colorado?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
Colorado specifically bans surcharging per Colo. Rev. Stat. §5-2-212
(1) Except as otherwise provided in §§24-19.5-103 (3) and 29-11.5-103 (3), C.R.S., no seller or lessor in any sales or lease transaction or any company issuing credit or charge cards may impose a surcharge on a holder who elects to use a credit or charge card in lieu of payment by cash, check, or similar means. A surcharge is any additional amount imposed at the time of the sales or lease transaction by the merchant, seller, or lessor that increases the charge to the buyer or lessee for the privilege of using a credit or charge card. For purposes of this section, charge card includes those cards pursuant to which unpaid balances are payable on demand.
Colorado revenue statutes specifically allow a properly structured discount program:
Colo. Rev. Stat. §5-2-212
(2) A discount offered by a seller or lessor for the purpose of inducing payment by cash, check, or other means not involving the use of a seller or lender credit card shall not constitute a finance charge if such discount is offered to all prospective buyers and its availability is disclosed to all prospective buyers clearly and conspicuously in accordance with regulations of the administrator.
References:
Can I do Cash Discounting in California?
Yes, please see below.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information.
California prohibited credit/debit surcharges per Cal. Civil Code §1748.1 but was declared unconstitutional in Italian Colors Restaurant et al. v. Harris, 99 F. Supp.3d 1199 (E.D. Cal. 2015). Surcharging is legal in California.
California revenue statutes specifically allow a properly structured discount program:
Cal. Civil Code §1748
Any provision in a contract between a card issuer and a retailer which has the effect of prohibiting the retailer from offering price discounts or from charging a different and lower price to customers who pay for goods or services by cash instead of by credit card is contrary to public policy and void.
References:
There are only three states that prohibit surcharging – Massachusetts, Connecticut, and Colorado. That said, a surcharge is different from a cash discount. Our CD program and terminal technology works within the allowances available in all 50 states to support your ability to avoid the ever-increasing processing fees charged by Visa, MasterCard, and major banks like Bank of America and Capital One.
That may be true for their specific program. Companies have to make business decisions on how much they are willing to invest to support the goals of their clients. Many processors – like Clearent, Heartland, Chase Merchant Services, Square, and Toast – have made the decision not to make this program available to merchants like you. This does not support or dissuade the position that these programs are viable or necessary. It’s just a decision that specific company has made regarding what they are willing to offer their customers. Federal Law, state law, and supreme court decisions support that this type of program, if executed properly, is fully legal and compliant with card brand guidelines.
Inside Sales / Business Development
Position Type:
Full-Time
Location:
Raleigh, NC Metro
Reports to:
Carrington Fisk
Experience:
2+ years in a BDR, SDR, or Full-Cycle sales role. Prospecting heavy is ideal.
This isn’t a cubicle-death-by-phone slog through the mud. An inside sales teammate on this team will engage local business owners from the standpoint of advocacy. We’re looking to deploy solutions that help business owners save time, money, and headache. No 100+ dials a day – it’s results driven. If you smash your numbers with 20 calls, that’s all that matters.
So what are you going to do?
- Develop and build partnerships with both business owners and referral partners for payment processing and employee management programs.
- Manage your own activity – adjusting with the help of your sales leadership to meet your personal goals
- Never lose your thirst for mastering your craft
- Maintain a CRM (that doesn’t suck because it’s made to help you, not to micromanage you) based on prospecting activities
- Learn about unique business cases for our products and services
- Work extremely targeted lead lists with very specific approaches
- Have real-time feedback on call success, objection challenges, and activity gaps
- Leverage access to payment and payroll experts to bring on more clients
What are you NOT going to do?
- Bury yourself in busy work and report on reports
- Have to manage the full cycle of a complex sale – you’re building basic interest and turning it over to a seasoned sales pro who will work the rest of the sales cycle
- Have meetings about setting meetings
- Wear a shirt and tie, dress, or power suit (unless you want to)
- Suffer through “power hours” or “sales meetings”
Position Highlights:
- Base pay plus unlimited upside through successful sales
- Selling a product in an expanding industry
- Incredible training – Josh Braun’s Badass B2B Sales program, Kevin Dorsey’s B2B Sales MasterClass, CC Sales Pro merchant sales training, Marc Beauchamp’s Bankcard Life training
- Book stipend – you want to read and invest in yourself… let’s Amazon that SOB and get it in your brain – our treat.
- Bonuses if you really smash your targets
- Participate in the entire revenue life cycle of every client brought on
- Feeling good about what you sell
Android Developer
Position Type:
Contract to Permanent
Reports to:
Carrington Fisk
Experience:
Prove what you can do with a portfolio or apps currently in service.
We’re looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help deliver the best mobile experience to business owners. The ideal candidate is deeply entrenched in mobile development with familiarity with the PAX Store environment, with a passion for using the right tools and frameworks to guide the development of stable, robust, and resilient apps that best serve our customer base.
What you need to be able to do:
- Manage full app lifecycle and design from U/I to development
- Build Android application on Pax Store environment
- Create web-based interface with shared databases
- Work with EMV certified payment processing equipment
- Document and build out API connections and automations
- Integrate to multiple environments
It would be really nice if:
- You have developed and launched a successful application on PAX
- You have experience with Payment APIs
- You have experience with CoinBase API
The first step is for us to understand how the electronic (ACH, credit card, debit card) transactions work in your current system. Once we understand that and can integrate or provide an even better, simpler process, we’ll go through a statement analysis. The first call takes about 10 minutes unless we become friends 🙂
Many of our clients process through accounting, point of sale, or ERP software like QuickBooks, Aloha, or Sage. Knowing what software you use to interface into your payment processing engine is very important.
Every conversation we have is slightly different. Businesses in different industries have different needs and this helps us have a good place to start when speaking to you about your business.
We most commonly see this question from merchants with higher average tickets ($100 and up). They are concerned that customers will balk at an added fee of $2 to $4 per purchase and they are smart to be conscious of the customer’s perspective. The key here is giving options and being clear in communication. There are several strategies that can be deployed on an equipment level or adjustments to your existing payment processing equipment. The idea is relatively simple, but the execution requires in-depth understanding of not just the card brand guidelines, but also equipment programming. Reach out to discuss your specific situation.
While any business can benefit from a Cash Discount program, we’ve found it’s best for lower average ticket locations that have destination type traffic. Consider the following comparisons:
- Zoos, amusement, and other destination entertainment facilities are a better fit than a health club that has regular customers.
- The beachfront restaurant is a better fit than the local watering hole as the regulars at the local watering hole are more sensitive to changes.
That depends on you. Here’s some numbers to consider:
- Business revenue from credit cards is $40,000
- Average effective rate is 2.5% ($1,000 per month in fees)
- Owner take-home net-profit $40,000 per year
Eliminating the $1,000 per month in fees would increase take-home net-profit by $12,000 per year. On a $40,000 take-home that is a 30% increase. I’d say that’s worth the headache.
But what if a few customers end up leaving? Let’s explore that…
5 customers are angry and vow to never come back. The business profit margin on sales is 20%. Those five customers spend an average of $75 per month each. On that total it’s less than $94 in take home profit… that’s assuming they spend that every month and the profit margin is truly 20%.
It depends. The first step is to be compliant and offer the program according to best practices. The second is to train your staff on explaining it in laymen’s terms to your customers. We provide not just the Visa-approved signage for each of our cash discount merchants, but cue cards on how staff can explain it to the customer. Even with all this, yes, there will be a few customers who get upset. In our experience, those customers are split – 85% of them continue to come back and pay cash or just accept the fee and 15% of them stop coming. It’s all about the numbers. The number of customers who complain is less than 5% so you’re looking at losing 25% of 5% or under 1% of your customer base. That seems well worth it to offset your entire processing bill.
Most likely, your processor does not understand how programs like these are executed or doesn’t want to devote the back-of-house resources to maintain a program like this for its customers. Surprisingly, many processor sales agents don’t even know that their company offers programs like this. It’s not usually their fault – the training available in the payment processing space is abysmal at most companies. The Dodd-Frank Act and the Durbin Amendment confirm the legality of programs exactly like this and when structured properly, it is no different than offering $1 off per draft on your brewery of the month feature.
Consider this example: you offer a 10% discount to active duty military at your business. When someone comes in and presents their military ID, you take 10% off their bill. That’s a discount for a specific circumstance. Swap out military for cash, and you have yourself a cash discount. Surcharging would be where you offer a 10% active duty military discount, but instead of discounting the total for those who can prove their status, you charge an extra 10% to those who can’t prove status. One is a fee added to the total and one is a discount off the total.
Each processor may have a slightly different version of Cash Discount, with varying degrees of compliance. The two most popular options are:
- Non-Cash Adjustment
This is where every item or service offered by the merchant (that’s you) is subject to a percentage service or other fee. This fee is automatically added to everything in the “customer basket” and if paying cash, the “customer basket” is discounted down to the cash-incentive price. This is what is called an “in-kind” incentive. - Cash Discount
Imagine you offered a 10% discount to active duty military. If someone walks into your establishment and orders $50 worth of goods, you charge them $50, right? But once they present their military ID, you discount the $50 down to $45. Cash discount in its truest form is simply that – offering a discount based on the customer paying with cash. Typically, merchants using this version of cash discount will execute, with our help, menu or service sheet price adjustments and possibly some point of sale edits.
Simply put, a cash discount program provides a monetary incentive for your customers to pay with cash. You’re offering a discount for the customer to pay with cash, which makes sense because you are avoiding paying a processing fee for credit card payments.
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